Due to the nature of sealed product in the TCG industry, we do not offer returns or refunds on sealed card products categorized under TCGs. That said, if something arrives damaged or not as described, send us an email and we will work to rectify the problem | admin@nwicards.com
On and defective products not categorized as TCG please reach out to admin@nwicards.com and we will do provide returns or exchanges for defective products.
Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
Email admin@nwicards.com with the Subject line: "CANCEL ORDER #..."